Shipping and Returns for US Customers

Shipping and Returns for US Customers

Jenny Higginbotham
05 Oct , 2020

We are a UK based business but ship internationally every day and a significant number of these shipments are to customers in the USA.

Please remember that the quality of our products and the service we provide is, and always has been, our top priority.  This page has customer service information specifically for customers in the USA.


Following feedback from our customers we have recently made some improvements to the way we ship items to the USA.  This is due to an increasing number of delays and lost items reported to us by customers in the USA when we have shipped using standard airmail.

Here's what you asked for...

  • Fast delivery
  • Reliable delivery
  • A fully tracked service
  • Free delivery options

We have listened to your feedback and after evaluating various options we have partnered with DHL Express to provide a fully tracked and very fast delivery service, normally within 1-2 working days for all orders.

With this service you can take advantage of some fantastic benefits as we have included their Delivery On Demand service where you can choose one of the six different delivery options while your shipment is en-route.

  • Choose Your Delivery Date
  • Authorize a Signature Release
  • Leave with a Neighbor, Leasing Office or Security Guard
  • Collect from DHL ServicePoint or Locker
  • Delivery to an Alternate Address
  • Put Your Deliveries on a Vacation Hold

For orders under £50 ($60.00*) the delivery charge is £9.99 ($12.99*)
For orders over £50 ($60.00*) the delivery charge is £6.99 ($8.99*)
For any orders over £100 ($120.00*) good news! Your delivery is on us, it's absolutely FREE!

*These are approximate US Dollar costs as the currency rate may fluctuate.  We are working to improve this, but at the moment the actual price you pay may be slightly different as the order will be processed in British Pounds.  We realize that this is not ideal and we're working to resolve this for you in the next few months.

Does DHL Express deliver to APO (Army Post Office) box addresses?

Unfortunately DHL Express cannot deliver to PO, APO, or FPO box address, but you may request the shipment to be delivered to a local DHL Express station or another alternative address.


We offer an exchange rate selector and this will give you a very close figure of the cost of your order in US Dollars.  Our products are priced in British pounds (GBP), but you can pay in US Dollars at the exchange rate set by either PayPal or your bank card provider.

Contact the Team

We operate a toll-free telephone line which is operational between 4 am - 12 pm (EST) 1-833-811-3353 or you can contact us by email, 

Returns Policy

If for any reason you feel that the item you have purchased is not suitable, please contact us on the above details within 14 days (this has now been extended to 90 days during the COVID-19 pandemic) and our team will give you instructions on how to return your item to the following address:

Trulogic - EZI - Geckota
5401 NW 72nd ave
Miami FL 33166-4223

For more details please contact us,

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