Great Western Air Ambulance Charity NATO Watch Strap

How do I return my purchase if it’s not suitable?

• Customer service is important to us and we do accept returns of unworn items within 30 working days of receipt of your order. We can offer either an exchange for an item of the same value or we can issue a refund when the item has been returned to us.
• All returns are at the discretion of the ZULUDIVER team.
• Shipping costs for returns is payable by the customer and we would ask where possible that you use a tracked service.

My order arrived damaged, what can I do?

• Please contact our customer services team on support@zuludiver.com with a description of the damage, your order number and images of the problem, your invoice and how the item was packaged.

How long will my refund take?

• Following receipt and inspection of your return we would usually expect refunds to be processed within 48 working hours pending any unforeseen circumstances, once approved it can take up to 5 working days for funds to appear in your account.

Please be advised these times are guidelines and can be subject to change dependent on seasonality and your bank's policies.

Where does my order come from?

• We have suppliers and manufacturers all over the globe but your order will be handpicked, packed and dispatched by our team based at our offices located in the UK.

Prices, Tax and ordering

• All orders will be shipped from our offices in the United Kingdom. Since the tax rate varies depending on the type of goods and the country we are shipping to, once you have entered the shipping destination, the taxes and duties can then be calculated and, if necessary, due to the country's customs regulations, extra taxes and duties could be charged. If any additional taxes or duties need to be collected, they are then displayed at the checkout before you enter your payment information.
  This ensures hassle-free shipping and eliminates the need for additional customs charges in order to get your delivery.
• We reserve the right to charge a handling fee in a case that these charges are refused, and the item is returned to us.

Terms and conditions: Buy 2 get 1 Free promotion.

• The lowest cost item will be deducted at checkout.
• All straps included in the special offer must be in the NATO range.
• This offer cannot be applied in conjunction with any other offer / discount code.
• Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across your order.

In the above example there is £18 saving applied, equivalent to cheapest item bought.

To get the saving, you must order the qualifying items within the same order at the same time.

If any of the items are returned to us the discounted price of the item (the price you paid) will be refunded.

Promotions and special offer Terms and conditions

• All special offers are subject to the discretion of the ZULUDIVER team.
• Only one special offer or discount code can be applied per transaction.
• Discount codes are only valid at the time of ordering and cannot be applied after you have made the purchase.

If you have any questions, please do feel free to contact our customer services team.

Please be aware standard operating hours are 9am – 4pm UK time Monday to Friday, we will always try and get back to you as soon as we can, however timings can vary during busy periods.