At ZULUDIVER, we've been providing online shopping for over 10 years and have built strong connections with our trusted delivery partners. You can rest easy knowing that your package is in good hands. And if something does go wrong, don't worry, we'll take care of it for you.
We understand that shipping can be a major concern when placing an order online, which is why we have made it easy for you to find out about our delivery options and costs. You can find all of the information you need about shipping and delivery on our dedicated delivery information page.
We understand that the cost of shipping is a concern, and we would like to take this opportunity to explain in more detail why it can be expensive.
The cost of international shipping is determined by several factors, including the speed, tracking services and the distance it needs to travel from the UK.
Most customers want to receive their orders as soon as possible, which is why we use express shipping services. Customers also prefer shipping with a tracking service for several reasons.
A tracking number provides peace of mind as it allows customers to track the status of their shipment and know when to expect delivery. This can be especially important and is why we use this service to ensure it arrives safely.
We do everything we can to keep the cost of shipping as low as possible, as well as providing a high level of service for our customers.
Don't worry we will send your order delivered duty paid (DDP).
Delivery duty paid (DDP) is a service that we offer to ensure that your shopping experience with us is as stress-free as possible. It means that all taxes and import charges associated with your order will be organized and paid for by us. This means that you won't have to worry about any additional costs or fees when your order arrives at your doorstep.
We take pride in ensuring that your order is dispatched as quickly and efficiently as possible from our headquarters in England. We have been selling online and shipping internationally for over a decade, so you can trust that your order will be handled with care and expertise. Our team is dedicated to making your shopping experience as seamless and stress-free as possible, and we are always available to answer any questions you may have about your order. Thank you for choosing us as your preferred online retailer.
Did you create a ZULUDIVER Account?
Yes, log into your account through the online store, and check the fulfilment status against your recent order. If the order has been fulfilled, click on the order information and you can find your tracking number.
No, as soon as your order has been fulfilled, you'll receive a shipping confirmation message, you will then be able to track your order through the tracking link.
When you place your order, our dedicated team will quickly and carefully process and pack your items to ensure they are on their way to you as soon as possible. We understand that you're excited to receive your new purchase, and we want to make sure you have it in your hands as soon as possible.
In most cases, we ship orders out the next working day (Monday to Friday) after the order has been placed. However, please note that during peak periods or due to unforeseen circumstances, shipping times may vary. If you have any questions or concerns about your order, please don't hesitate to reach out to us, and we'll be happy to assist you.
We apologize for any inconvenience. If you haven't received your order yet, here are a few things you can check:
UK Delivery - Orders sent within the UK usually arrive within 1-2 working days after the shipping date. However, in some cases, it may take a bit longer. We ask our customers to kindly allow up to 10 working days as Royal Mail considers an item lost after this time. You can check Royal Mail's policy on lost items by following this link: Royal Mail’s policy for loss
International standard airmail delivery - Orders shipped internationally may take 7-21 days to arrive, and there may be a delay at customs.
Delivery address- Please double-check that the address you entered is correct.
Check with your neighbors- If your order was delivered to the wrong address, please check with your neighbors to see if they have it.
Deliveries to apartment blocks or offices- If the delivery address is located in an apartment block or office, please check with reception or neighbors/colleagues to see if they have received it.
Please let us know if you still haven't received your order after checking these things, and we'll be happy to assist you further.