We are based in the UK and have shipped orders internationally for over a decade. Our rates are shown below. For various reasons we do not ship to every country in the world and have different options depending on where in the world you are located. If your country is not listed then unfortunately we are currently unable to ship to you.

 

Domestic Shipping Rates

We have a choice of delivery service for domestic shipments. All orders are shipped from our UK offices and prices include UK VAT for all domestic shipments.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £50 OVER £50 Days
United Kingdom Free Free 3-5 £4.99 Free 1-2

 

Europe Zone 1 Shipping Rates

We are currently using DHL and UPS for deliveries and all taxes are included. Prices include EU VAT for all Europe Zone 1 shipments.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £100 OVER £100 Days
Finland - - - £19.99 Free 1-2
France - - - £19.99 Free 1-2
Germany - - - £19.99 Free 1-2
Italy - - - £19.99 Free 1-2
Spain - - - £19.99 Free 1-2
Sweden - - - £19.99 Free 1-2

 

Europe Zone 2 Shipping Rates

We are currently using DHL and UPS for deliveries and all taxes are included. Orders in Europe Zone 2 are delivered with all taxes and duty paid.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £100 OVER £100 Days
Austria - - - £19.99 Free 1-2
Belgium - - - £19.99 Free 1-3
Denmark - - - £19.99 Free 1-2
Ireland - - - £19.99 Free 1-2
Netherlands - - - £19.99 Free 1-2

 

International Zone 1 Shipping Rates

Please note that customers may have to pay additional tax and duty for orders delivered to International Zone 1.

Standard Shipping Tracked Shipping Express Shipping
Country UNDER £50 Over £50 Days UNDER £50 Up To £100 Days UNDER £100 OVER £100 Days
UNITED STATES £2.99 - 10-20 - £2.99 10-20 £6.99 Free 1-2

 

International Zone 2 Shipping Rates

Orders in International Zone 2 are delivered with all taxes and duty paid. We are currentlyonly using DHL and UPS for deliveries and all taxes are included.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £100 OVER £100 Days
Australia - - - £29.99 £29.99 3-4
Canada - - - £19.99 £19.99 1-3

 

International Zone 3 Shipping Rates

We have a choice of delivery service for International Zone 2. Please note that customers may have to pay additional tax and duty for orders delivered to International Zone 3.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £100 OVER £100 Days
Guernsey Free Free 3-5 £6.99 Free over £50 1-2
Isle of Man Free Free 3-5 £6.99 Free over £50 1-2
Jersey Free Free 3-5 £6.99 Free over £50 1-2

 

International Zone 4 Shipping Rates

We are currently only using DHL and UPS for deliveries to International Zone 3. Please note that customers may have to pay additional tax and duty for orders delivered to International Zone 4.

Standard Shipping Express Shipping
Country UNDER £25 OVER £25 Days UNDER £100 OVER £100 Days
China - - - £19.99 - 1-3
Hong Kong - - - £14.99 Free 3-4
Iceland - - - £19.99 - 1-2
Israel - - - £19.99 £19.99 1-3
Japan - - - £19.99 £19.99 1-3
Jordan - - - £19.99 £19.99 1-3
Kuwait - - - £19.99 £19.99 1-3
Malaysia - - - £19.99 £19.99 1-3
New Zealand - - - £19.99 Free 3-4
Norway - - - £19.99 Free 1-2
Saudi Arabia - - - £19.99 - 1-2
Singapore - - - £14.99 Free 3-4
South Africa - - - £19.99 - 1-2
South Korea - - - £19.99 £19.99 1-3
Sri Lanka £19.99 - 1-3
Switzerland - - - £19.99 Free 1-2
United Arab Emirates - - - £19.99 - 1-2

 

How much does shipping cost?

The cost of shipping depends on the value of your order and also the delivery destination so please check the cost of delivery at the checkout. As an example express delivery to most destinations is less than £20.

How can I get free shipping?

  • Free UK Standard Delivery is currently available for all orders for customers in the United Kingdom.
  • Free UK Express Delivery for orders over £50.
  • Free International Express Delivery is available for orders over £100 for customers in many other countries.

How Long will it take to receive my order?

  • Most overseas shipments are sent by courier and will arrive in a few days.
  • Standard Shipment in the UK will be via First Class Royal Mail and is usually next day but can take up to 10 working days.
  • These limits are set by the postal systems and cannot be changed, should you require your order by a certain date we would always recommend selecting express shipment where the option is available.

How do I return my purchase if it’s not suitable?

  • Customer service is important to us and we do accept returns of unworn items within 14 working days of receipt of your order (we do consider location). We can offer either an exchange for an item of the same value or we can issue a refund when the item has been returned to us.
  • All returns are at the discretion of the ZULUDIVER team.
  • Shipping costs for returns is payable by the customer and we would ask where possible that you use a tracked service.

My order arrived damaged, what can I do?

  • Please contact our customer services team on support@zuludiver.com with a description of the damage, your order number and images of the problem, your invoice and how the item was packaged.

How long will my refund take?

  • Following receipt and inspection of your return we would usually expect refunds to be processed within 48 working hours pending any unforeseen circumstances, once approved it can take up to 5 working days for funds to appear in your account.

Please be advised these times are guidelines and can be subject to change dependent on seasonality and your bank's policies.

Where does my order come from?

  • We have suppliers and manufacturers all over the globe but your order will be handpicked, packed and dispatched by our team based at our offices located in the UK.

VAT and Sales Tax:

  • All customers will pay the same prices regardless of their location.
  • All orders placed with us are dispatched from our offices here in the UK. Our products are prices in British pounds, but you can pay in your local currency using the exchange rate set by either pay pal or your local bank card provided (in most cases).
  • The Exchange rate selection will give you a close figure of the cost of your order however exchange rates can affect prices.
  • VAT is paid by us for customers in the UK, EU, Canada and Australia. Orders that are shipped outside of these areas do not have tax paid and this may result in customers being liable for additional import tax. We do not and cannot legally amended invoices for convenience.
  • We reserve the right to charge a handling fee in a case that these charges are refused, and the item is returned to us.

Terms and conditions: Buy 2 get 1 Free promotion.

  • The lowest cost item will be deducted at checkout.
  • All straps included in the special offer must be in the NATO range.
  • This offer cannot be applied in conjunction with any other offer / discount code. 
  • Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across your order.
Item Full Price Discounted Price
NATO 1 £18 £12
NATO 2 £18 £12
NATO 3 £18 £12
Total £54 £36

 

In the above example there is £18 saving applied, equivalent to cheapest item bought.

To get the saving, you must order the qualifying items within the same order at the same time.

If any of the items are returned to us the discounted price of the item (the price you paid) will be refunded.

Promotions and special offer Terms and conditions

  • All special offers are subject to the discretion of the ZULUDIVER team.
  • Only one special offer or discount code can be applied per transaction.
  • Discount codes are only valid at the time of ordering and cannot be applied after you have made the purchase.

If you have any questions, please do feel free to contact our customer services team.

Please be aware standard operating hours are 9am – 4pm UK time Monday to Friday, we will always try and get back to you as soon as we can, however timings can vary during busy periods.