How do I return my purchase if it’s not suitable?

• Customer service is important to us and we do accept returns of unworn items within 30 working days of receipt of your order. We can offer either an exchange for an item of the same value or we can issue a refund when the item has been returned to us.
• All returns are at the discretion of the ZULUDIVER team.
• Shipping costs for returns is payable by the customer and we would ask where possible that you use a tracked service.

My order arrived damaged, what can I do?

• Please contact our customer services team on support@zuludiver.com with a description of the damage, your order number and images of the problem, your invoice and how the item was packaged.

How long will my refund take?

• Following receipt and inspection of your return we would usually expect refunds to be processed within 48 working hours pending any unforeseen circumstances, once approved it can take up to 5 working days for funds to appear in your account.

Please be advised these times are guidelines and can be subject to change dependent on seasonality and your bank's policies.

Where does my order come from?

• We have suppliers and manufacturers all over the globe but your order will be handpicked, packed and dispatched by our team based at our offices located in the UK.

VAT and Sales Tax:

• All orders placed with us are dispatched from our offices here in the UK. Our products are prices in British pounds, but you can pay in your local currency using the exchange rate set by either pay pal or your local bank card provided (in most cases).
• VAT is paid by us for customers in the UK, EU, USA, Canada and Australia. Orders that are shipped outside of these areas do not have taxes and duties paid and this may result in customers being liable for additional import tax. We do not and cannot legally amended invoices for convenience.
• We reserve the right to charge a handling fee in a case that these charges are refused, and the item is returned to us.

Terms and conditions: Buy 2 get 1 Free promotion.

• The lowest cost item will be deducted at checkout.
• All straps included in the special offer must be in the NATO range.
• This offer cannot be applied in conjunction with any other offer / discount code.
• Saving applied will be equal to the price of the cheapest item bought in offer and will be apportioned across your order.

In the above example there is £18 saving applied, equivalent to cheapest item bought.

To get the saving, you must order the qualifying items within the same order at the same time.

If any of the items are returned to us the discounted price of the item (the price you paid) will be refunded.

Promotions and special offer Terms and conditions

• All special offers are subject to the discretion of the ZULUDIVER team.
• Only one special offer or discount code can be applied per transaction.
• Discount codes are only valid at the time of ordering and cannot be applied after you have made the purchase.

If you have any questions, please do feel free to contact our customer services team.

Please be aware standard operating hours are 9am – 4pm UK time Monday to Friday, we will always try and get back to you as soon as we can, however timings can vary during busy periods.